Crown Agents is an international development company that works with governments, businesses and aid organisations in more than 100 countries to grow economies, strengthen health systems and improve financial management. They specialise in public finance, banking, investment, institutional development, supply chain and training.

The Challenge

Travel is a vital part of Crown Agents’ ability to support its partners around the globe. The organisation has always placed a keen focus on how their business travel programme operates, the standard of service provided and the costs involved.

The Solution

Statesman inherited a highly competent on-site team of agents, but the immediate challenge was to ensure that they benefited from an improved standard of central support and, in particular, a more structured account management programme.

The introduction of Statesman’s business planning process, underwritten by improved management data and formal reviews, provided Crown Agents with the confidence that the travel programme could provide cost-effective support for their international network.

The Result

Following the completion of a formal review process, Crown Agents said, “Statesman instinctively knew what was required to improve our travel programme. Their management team gave a personal commitment from the start to support us at every level throughout the organisation and that attention has not waivered at any time.”