We've lost count of the number of travel management companies that our clients used to work with before they came to us. It's true that business travel is a very competitive industry. We've tripled the size of our company in the last three years because we set out to do something different, day-in, day-out. Here it is.
Small Teams, Big Service
We shudder at the thought of call centres. They're slow, inefficient, infuriating places to deal with. That's why we give you a small, nimble team of business travel consultants with two regular contacts assigned to manage 97% of your bookings. We wish they could handle 100% but being human, they need lunch breaks, holidays and other niceties to keep them at the top of their game. We think that's fair.
Unlike many of our competitors, we only hire travel consultants who already have a wealth of knowledge when it comes to business travel. We're a fast moving team and our clients have (deservedly) high standards, so hiring the best isn't a goal, it's a necessity. On average, our consultants have over 12 years experience in travel. That translates to faster service, lower fares and happier travellers.
One Team, One Number, One Office
When our previous Joint-Managing Directors, Mervyn Williamson and Jon Langley, took over Statesman in 2007 they brought the experience and contacts from the world of global travel management companies. Rather than try and copy their lumbering counterparts, they embraced the best of our people's personal approach and passion. They then sought to take it to organisations that suffered from the underwhelming service dished out by the larger travel conglomerates.
To this day we abide by that philosophy. That's why our UK team are all based in one London office, on the same floor, with the ability to do delightful things like actually work together and talk face to face. When you're travelling halfway across the world to be face to face with your clients and people, we think it's best that we do the same with our own.
Global Buying Power, Local Business Savvy
We spend more than £150m annually on travel. Our parent company, Travel and Transport Inc., spends more than £3bn. It would be easy to say we spend big. We believe we spend smart. The experience of our consultants and the buying power we exert means your travel is in shrewd hands. Your dedicated Account Manager will work with you on lowering both your direct and indirect travel costs. The latter being something regularly ignored by other business travel agents. We're not just a booking agency. We're a business travel agency.
Whats more we're an agency that is a member of Radius Travel, a network of more than 100 credible, dynamic and growing agencies worldwide that manages more than US$30bn of annual corporate travel spending.
Technology That Just Works
Are you currently using one online system for flight bookings, one for hotels and another for rail? Confusing isn't it? We built Dash so that you could have one place to book all your travel for your next business trip, but not just that. We included all the tools a travel booker could ever need in one online booking tool and we made it work across PCs, tablets and smartphones.
We do provide online webinars, free video training resources and workshops to raise adoption levels. Truth be told however, we see adoption rates rise from day one thanks to the fast, intuitive and personalised way Dash is set up for all our clients.
Dash Portal works seamlessly across all your devices and is personalised to your company.
Savings, Service, Simplicity = Travel and Transport Statesman
Everything we do comes back to this. Admittedly we're pretty lucky that the three key pillars of a first class travel programme all begin with the letter 'S'. When you combine the three we see travel programmes really fly. We want your people to be happier, more productive and all at a lower cost than if they'd booked elsewhere. That's what drives us.
Profits Shared With Employees
Travel and Transport has been a 100% employee-owned company since 2002 and has mirrored the programme in the UK with a profit sharing plan. As a result, all employees worldwide share directly in our profits and progress, rather than being influenced by public markets or venture capital. This empowers our employees to make long-term decisions that proactively benefit our clients and motivates them to go above and beyond for each traveller. It also insulates us from acquisition.
A Few Boxes You Can Tick
With so many business travel companies around the world, it's hard to know what they're all capable of. We can't speak for the others but here's just some of the things we do:
- Flight, Hotel, Train and Car Booking - we do the odd private jet too
- Online Booking for all of the above - Dash, your very own customised one-stop-travel-shop
- Reporting and Management Information - we run over 300 different types of reports, we'll send you the ones you need
- Dedicated Account Management - continual improvement and monitoring of your programme with face-to-face meetings, not just "How's it going?" once a month
- Consolidated and Tailored Invoices - whenever you like, however you like
- Passports and Visas - we'll tell you what you need and then get it for you
- Online and Mobile Itineraries - so your travellers and bookers know where they're headed
- Traveller Tracking - so you know where they're headed too
- Expense Management - we're a trusted Concur partner, and the first UK company to integrate offline travel bookings into Concur Expense, we also work with Chrome River, Coupa and a number of other popular expense management platforms
- PCI, GDPR, ISO9001, ISO14001, ISO27001, IATA, ATOL and Green Achiever accreditations - you're welcome to visit and see our shiny cabinet of certificates
Want to Hear More?
If you'd like to see the full list of everything we do then please send us a request for information or RFI. One of our sales team will be happy to get back to you and talk you through everything we have to offer in more detail. You can reach them at 020 3667 1050 or Sales@tandtstatesman.com
Download the Free Ebook
9 Proven & Effective Ways to Lower Business Travel Costs
How to reduce costs while increasing
How we saved one client £75,000 a year by improving their accounting process for travel
Proven methods to reduce air, hotel, rail and indirect travel costs
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